Airline Service Improvement Act of 1998
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Airline Service Improvement Act of 1998 report (to accompany H.R. 2748) (including cost estimate of the Congressional Budget Office). by United States. Congress. House. Committee on Transportation and Infrastructure

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Published by U.S. G.P.O. in [Washington, D.C.? .
Written in English


  • Aeronautics, Commercial -- Law and legislation -- United States.,
  • Airlines -- United States -- Management.

Book details:

Edition Notes

SeriesRept. / 105th Congress, 2d session, House of Representatives -- 105-822.
The Physical Object
Paginationv. ;
ID Numbers
Open LibraryOL17701653M

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1. Introduction. Delivering high-quality service to passengers is essential for airlines survival. Service quality conditions influences a firm’s competitive advantage by retaining customer patronage, and with this comes market share, and ultimately profitability (Morash and Ozment, ).The delivery of high-quality service becomes a marketing requirement as competitive pressures increase Cited by:   Customer service is the golden key to any successful business – if you don’t have it, act fast and make it a priority. Customer service has evolved over the past years; instead of just one-on-one private interaction in person or via phone call, it is now evolved around social media as well. Social media platforms such as Facebook, Twitter, and Instconsumer purchase for consumers to connect Author: Hassan Mansoor. M., ) etc. In applying IPA to assess the airline service quality Chen Y-F., and Chang H-Y () use IPA to examine airline service quality from a process perspective. Their studies were divided into two stages, those are ground services and in-flight services. Feng Min-Cheng and Jeng Yeun-Kung () applied IPA on analyzing airline serviceFile Size: KB. Satisfaction with airline service quality: Familiarity breeds contempt Abstract. The objective of this study is to investigate frequency-of-flight issues and the differences between frequent and non-frequent flyers’ levels of satisfaction and the importance attributed to overall airline service quality and select by: 5.